Privacy Policy

1. Introduction

Aayurdhaa Hospitals ("we", "our", "us") is committed to protecting the privacy and confidentiality of all patients, visitors, and users of our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable Indian laws and healthcare regulations.

By using our website or availing our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name, age, gender, and date of birth

• Contact details — phone number, email address, and residential address

• Government-issued ID details (where required for registration)

Medical Information

• Medical history, symptoms, diagnoses, and treatment records

• Prescription details and laboratory/radiology reports

• Ultrasound and imaging records

Website Usage Information

• IP address and browser type

• Pages visited and time spent on the website

• Appointment booking details submitted through online forms

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• Patient care — to provide accurate diagnosis, treatment, and follow-up care

• Appointment management — to schedule, confirm, and manage your appointments

• Hospital administration — for billing, records management, and internal reporting

• Legal compliance — to meet obligations under Indian healthcare laws including the PCPNDT Act, Clinical Establishments Act, and other applicable regulations

• Communication — to send appointment reminders, health tips, or important notices

• Website improvement — to analyse usage patterns and improve our online services

We do not use your information for unsolicited marketing or sell it to any third party.

4. PCPNDT Act Compliance

Aayurdhaa Hospitals is registered under the Pre-Conception and Pre-Natal Diagnostic Techniques (PCPNDT) Act, 1994 — Registration No. 3087.

• All ultrasound and prenatal diagnostic records are maintained as required by law

• Patient consent forms are collected and stored for every ultrasound procedure

• Records are made available to authorised government officials upon lawful request

• Sex determination is strictly prohibited and never performed

5. Sharing of Information

We do not sell, rent, or trade your personal or medical information. Your information may be shared only in the following limited circumstances:

• With your consent — when you explicitly authorise us to share your records

• Referring doctors — to facilitate continuity of care with other treating physicians

• Legal authorities — when required by law, court order, or government regulation

• Medical emergencies — to protect the vital interests of the patient or another person

• Accreditation bodies — for hospital audits and quality assessments, in anonymised form where possible

6. Data Security

We take the security of your information seriously:

• Patient records are stored securely with access restricted to authorised medical and administrative staff only

• Digital records are protected with appropriate technical safeguards

• Physical records are stored in locked, access-controlled areas

• Staff are trained on patient confidentiality and data protection obligations

• In the event of a data breach, we will notify affected individuals as required by law

7. Data Retention

• Patient medical records are retained for a minimum of 3 years from the date of last treatment, or as required by applicable Indian law

• PCPNDT records are maintained for the period specified under the Act

• Website usage data is retained only as long as necessary for operational purposes

• Upon request, non-mandatory personal data may be deleted subject to legal retention requirements

8. Your Rights

As a patient or website user, you have the right to:

• Access — request a copy of your personal or medical records

• Correction — request correction of inaccurate or incomplete information

• Withdrawal of consent — withdraw consent for non-essential communications at any time

• Grievance — raise a complaint regarding how your information is handled

To exercise any of these rights, please contact us using the details in Section 12.

9. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences

• Analyse website traffic

• Improve website functionality

You may disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

10. Children's Privacy

We recognise the importance of protecting children's privacy. Where a minor is a patient:

• A parent or legal guardian must provide consent for treatment and data collection

• Medical records of minors are treated with the highest level of confidentiality

• Online appointment bookings for minors must be made by a parent or guardian

11. Third-Party Links

Our website may contain links to external websites. Aayurdhaa Hospitals is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Grievance Officer

In accordance with applicable Indian law, we have designated a Grievance Officer for privacy-related concerns:

Grievance Officer 

Aayurdhaa Hospitals Sholinghur, Ranipet District, Tamil Nadu, India 

📞04172-290943 📧 md@aayurdhaahospital.in 

⏰ Response time: Within 30 working days of receiving your complaint

14. Contact Us

For any questions or concerns regarding this Privacy Policy:

Aayurdhaa Hospitals Sholinghur, Ranipet District, Tamil Nadu, India 

📞04172-290943 📧 info@aayurdhaahospital.in 

This Privacy Policy is drafted in compliance with applicable Indian laws including the Information Technology Act 2000, IT (Amendment) Act 2008, and healthcare data regulations in force in Tamil Nadu.